Safe Play First

Responsible Gaming at
restbet

At restbet, we believe gambling should always be a source of entertainment — never a source of stress or financial hardship. This page outlines the tools, resources, and guidance available to help every player in Bangladesh enjoy our platform safely and within their personal limits.

Player Protection Tools 24/7 Support Available Bangladesh Players 18+ Only
Player Welfare

Our Commitment to Safe Play

restbet is built on the principle that responsible gaming is not a checkbox — it is a core part of how we operate. We provide every registered player in Bangladesh with a full suite of free, easy-to-use player-protection tools that can be activated at any time, without delay and without penalty.

Deposit Limits

Set a daily, weekly, or monthly cap on how much BDT you deposit into your restbet account. Once a limit is set, it takes effect immediately and cannot be increased until a mandatory cooling-off period has passed.

Self-Exclusion

Choose to exclude yourself from restbet for a defined period — from 30 days up to a permanent lifetime ban. During exclusion, your account is locked and you will not receive any promotional communications.

Time-Out Breaks

Need a short break? Activate a time-out for 24 hours, 48 hours, or up to 7 days. Your account is temporarily suspended during this period so you can step back without committing to a full self-exclusion.

Reality Checks

Enable on-screen session reminders that display how long you have been playing and how much you have wagered during your current session, helping you stay aware of time and money spent.

Loss Limits

Define the maximum amount in BDT you are comfortable losing over a set period. If you reach your loss limit, your account will be automatically restricted from further betting activity until the period resets.

24/7 Support

Our dedicated support team is available around the clock via live chat. If you are concerned about your gambling habits or need help activating any player-protection tool, we are here to assist you immediately.

৳0
Cost to activate any
player protection tool
24/7
Support available for
responsible gaming queries
18+
Minimum age to register
on restbet
Instant
Self-exclusion activation
with no waiting period
Age Policy

Age Restriction and Verification

restbet strictly enforces an 18+ age policy. No person under the age of 18 is permitted to open an account, make a deposit, or participate in any betting or gaming activity on the platform. This policy applies to all players in Bangladesh without exception.

During the registration process, all players are required to confirm that they are 18 years of age or older. As part of our Know Your Customer (KYC) verification process, we require identity documents — including a Bangladesh National ID Card (NID) — to confirm the age and identity of every player before withdrawals are processed.

If we have any reason to suspect that a registered player may be under the age of 18, we reserve the right to suspend that account immediately pending a full identity and age verification review. Any winnings accumulated during such a period will be withheld until the review is complete.

Important: If you are aware that a minor in your household may have access to your restbet account or your payment methods (bKash, Nagad, Rocket), please contact our support team immediately to secure your account. We also recommend using device-level parental controls to restrict access to gambling websites.

Parents and guardians in Bangladesh are encouraged to use internet filtering tools and parental control software to block access to online gambling platforms on devices used by children. These tools are widely available and can be configured at the device, browser, or internet router level.

Under 18? You Cannot Play

restbet is for adults aged 18 and above only

  • Age is verified against your Bangladesh NID or passport
  • Accounts found to belong to minors are permanently closed
  • All funds in underage accounts are forfeited
  • KYC is mandatory before any withdrawal is processed
  • We cooperate with authorities on underage gambling reports
18+ Policy — No Exceptions
Spending Controls

Deposit Limits and Spending Controls

One of the most effective ways to keep gambling enjoyable is to set hard boundaries on how much money you commit to it. restbet provides three types of financial controls that players in Bangladesh can configure directly from their Account Settings at any time.

Daily Deposit Limit

Set the maximum amount in BDT you can deposit within any 24-hour rolling period. Ideal for players who want to control spending on a session-by-session basis. Takes effect the moment it is confirmed.

Free to activate

Weekly Deposit Limit

Restrict your total deposits across any 7-day period. A good option for players who prefer to budget their entertainment spend on a week-by-week basis rather than tracking every daily session.

Free to activate

Monthly Deposit Limit

Define a total monthly deposit ceiling in BDT. This is the broadest spending control and is particularly effective for players who want a clear monthly gambling budget, similar to other entertainment expenditures.

Free to activate

How limit changes work: Reducing a deposit limit takes effect immediately — the lower limit applies to your very next transaction. Increasing a deposit limit, however, requires a mandatory 7-day cooling-off period before the new higher limit becomes active. This deliberate delay is designed to prevent impulsive decisions to increase spending during moments of emotional or financial stress.

Account Controls

Self-Exclusion and Account Suspension

Self-exclusion is one of the most powerful tools available to players who feel their gambling is becoming unmanageable. When you activate self-exclusion on restbet, your account is immediately locked — you will be unable to log in, make deposits, place bets, or access any gaming content for the duration of the exclusion period.

Available Self-Exclusion Periods

  • 30 days — short-term break, ideal if you feel you need a month away
  • 3 months — medium-term cooling-off period
  • 6 months — extended break for more serious concerns
  • 12 months — one-year exclusion for significant gambling-related issues
  • Permanent (lifetime) — irreversible exclusion, account closed indefinitely

Self-exclusion is activated instantly with no waiting period. Once activated, our team will also suppress all marketing and promotional communications to your registered email and phone number for the full duration of the exclusion.

Please note: Permanent self-exclusion is irreversible. Once you select the lifetime option and confirm your decision, your account will be permanently closed and cannot be reopened under any circumstances. Please consider shorter exclusion periods first if you are unsure about the duration you need.

To activate self-exclusion, navigate to Account Settings → Responsible Gaming → Self-Exclusion after logging in, or contact our live chat support team who can process the exclusion on your behalf immediately — 24 hours a day, 7 days a week.

Short Breaks

Time-Out and Cool-Off Features

If you do not feel you need a full self-exclusion but would benefit from a short, structured break, the restbet time-out feature is designed for exactly this situation. A time-out temporarily suspends your account for a defined period without the long-term commitment of self-exclusion.

Available Time-Out Durations

  • 24 hours — a single-day breather after an intense session
  • 48 hours — a weekend-length pause
  • 7 days — a full week away from the platform

During a time-out period, your account balance is fully preserved and any pending withdrawals will continue to be processed normally. When the time-out expires, your account is automatically restored to active status — no action is needed on your part.

Reality Check Reminders

For players who prefer to stay active on the platform but want to maintain awareness of their habits, reality check notifications can be enabled from Account Settings. You can configure pop-up reminders to appear every 30, 60, or 90 minutes during an active gaming session. Each reminder displays your total session duration and net wagering activity, giving you a clear snapshot of your engagement without interrupting your experience unnecessarily.

All time-out and reality check settings take effect immediately upon confirmation and can be set up in under two minutes from your Account Settings panel.

Awareness

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs are commonly associated with gambling moving from entertainment into a harmful pattern of behaviour. Recognising these signs early — in yourself or in someone you care about — is the first step toward getting help.

Chasing losses means continuing to gamble — often with increasingly large bets — in an attempt to recover money that has already been lost. This is one of the clearest indicators of problem gambling. The rational expectation that a "winning streak is due" after a series of losses has no basis in probability. If you find yourself staying on the platform specifically to win back what you have lost, this is a strong signal to step back and use a time-out or contact our support team.

Betting money that is needed for essential expenses — such as rent, food, utility bills, or family obligations — is a serious warning sign. Gambling should always be funded from a dedicated entertainment budget that you can genuinely afford to lose entirely. If you are using bKash, Nagad, or bank transfers to fund gambling activity that you cannot afford to lose, please reach out to our support team or activate your deposit limits immediately.

Spending far longer on gambling platforms than you originally intended — and being unable to stop at the time you planned — is a common indicator that gambling has moved beyond recreational enjoyment. If you frequently find that hours have passed without your awareness, enable the reality check reminders in your account settings or set a firm session time limit for yourself before you start playing.

If gambling losses are causing significant distress — such as anxiety, depression, irritability, anger, or feelings of shame or hopelessness — this indicates that gambling is having a harmful effect on your mental health and wellbeing. Gambling should generate positive entertainment value, not emotional distress. Please contact our support team, a trusted person in your life, or a professional counselling service if you are experiencing these feelings in connection with gambling.

When gambling begins to interfere with your work, studies, family relationships, or social life in Bangladesh — such as neglecting responsibilities, hiding gambling activity from family members, borrowing money to gamble, or lying about time and money spent — this is a clear sign that professional help may be needed. These behavioural changes are recognised symptoms of gambling disorder and are best addressed with early intervention.

Making repeated, unsuccessful attempts to cut back or stop gambling is one of the diagnostic criteria for gambling disorder. If you have told yourself — or others — that you will stop or reduce your gambling but have been unable to follow through, this is a meaningful signal. The self-exclusion tool on restbet provides an external structure that can support your decision to stop, and our support team can help you activate it immediately.
Self-Check

Self-Assessment Checklist

Review the statements below honestly. If you find yourself agreeing with several of them, we strongly encourage you to contact our support team or activate a self-exclusion or time-out period. This checklist is not a clinical diagnosis but is intended to help you reflect on your relationship with gambling.

I have spent more money gambling than I originally planned on more than one occasion.
I have gambled with money that was meant for household expenses, bills, or family needs.
I have borrowed money from friends, family, or financial services to fund gambling activity.
I have tried to win back money I have lost by continuing to gamble after deciding to stop.
I have felt anxious, irritable, or restless when I have been unable to gamble.
I have lied to family members or friends about how much time or money I spend gambling.
Gambling has negatively affected my work, studies, or personal relationships.
I have made promises to myself or others to stop gambling but have been unable to keep them.

0–1 Yes Answers

Your gambling appears to be recreational and within healthy limits. Continue using deposit limits and reality checks to maintain this balance.

2–4 Yes Answers

There are early warning signs present. We recommend activating a deposit limit or a short time-out and speaking with our support team.

5+ Yes Answers

Your answers suggest gambling may be causing harm. Please activate self-exclusion immediately and consider seeking professional support.

Support Resources

Getting Help and Support

If you believe gambling is becoming a problem for you or for someone you know in Bangladesh, please do not hesitate to reach out. Help is available and recovery is possible. Below are the support channels you can access through restbet, along with guidance on how to use them.

Contact restbet Support Directly

Our responsible gaming support team is available via live chat 24 hours a day, 7 days a week. When you initiate a conversation about responsible gaming, you will be connected with a trained team member who can help you activate self-exclusion, set deposit or loss limits, or simply talk through your concerns without judgement. All responsible gaming conversations are treated with complete confidentiality.

You can reach our support team at any time by clicking the live chat icon in the bottom corner of the platform, or by emailing us at the address shown in the footer of this page. Please include "Responsible Gaming" in your message subject so your query is directed to the appropriate team member without delay.

Talk to Someone You Trust

Sometimes the most important first step is simply having an honest conversation with a family member, close friend, or trusted community figure in Bangladesh. Breaking the silence about gambling problems often reduces the shame associated with the issue and opens the door to practical support from people who care about you. If you are not ready to speak with a professional, speaking with someone in your personal network is a meaningful and valuable first step.

Professional Counselling and Support

For players in Bangladesh who require professional guidance, mental health and counselling services are available in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities. A qualified counsellor or therapist with experience in behavioural health can provide structured, evidence-based support for gambling-related issues. restbet encourages all players who feel they may have a gambling problem to seek this kind of professional support without delay.

Remember: Seeking help for a gambling problem is a sign of strength, not weakness. Many players across Bangladesh have successfully addressed problem gambling with the right support. restbet is committed to connecting any player who needs help with the resources that can make a real difference.

Financial Guidance

If gambling has created financial difficulties — whether through debt, missed payments, or overuse of mobile financial services like bKash, Nagad, or Rocket — speaking with a financial counsellor or debt advisor can help you create a realistic plan to stabilise your situation. Many banks in Bangladesh including Dutch-Bangla Bank, BRAC Bank, and City Bank have customer support teams that can discuss repayment options and financial planning. Addressing the financial impact of problem gambling alongside the behavioural aspect is an important part of a complete recovery.

Supporting a Friend or Family Member

If someone close to you appears to be struggling with problem gambling, approach the conversation with empathy and without accusation. Express your concern in terms of how their behaviour has affected you and others rather than framing it as a character flaw. Encourage them to speak with our support team, to activate the self-exclusion tool on restbet, or to consult a professional counsellor. Your support can be the catalyst that motivates someone to seek help they would not have found on their own.

Play Smart. Stay in Control.

restbet is here to make sure your experience on our platform stays fun, safe, and within your personal limits. Explore our games, review our FAQ, or log in to manage your responsible gaming settings right now.

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18+ only. Gambling involves financial risk. Please gamble responsibly.